How to update payment method

Dear customer! At Nutrition Balance, we aim to make your weight loss journey with us as smooth as possible. That’s why we are constantly improving our service. We developed a new ordering system that is easier to navigate than the previous one. Below, you will find steps on how to update your payment method within the new system. This is a crucial step in the transition process and should be done before your cut-off time to avoid service interruptions. If you have any questions or need assistance, please don’t hesitate to give us a call.

    How to update your payment method. Step-by-step instructions.


    Start by clicking the ‘Account sign in’ button and entering your email. With the new ordering system, there’s no password required. Every time you log in, you will receive an email and a text message with a one-time 4-digit code.

    Enter the code from either an email or a text message. You will be logged into your account.

    Once logged in, you will see your upcoming order processing date (#1). PLEASE NOTE that this is not your delivery day. This is the day when your order is created to be delivered three days later. If your order is being processed on Saturday, you will get your delivery on Tuesday. If your processing day is set to Tuesday, your meals will be delivered on Friday. 

    Below is a link to a meal selection page for your upcoming order (#2). 
    Finally, at the bottom of the screen there is a link to edit your payment method (#3). Click it to proceed.

    You will see a popup window with a prompt to send the edit link. If it shows a Mastercard ending with 3899, that means this is a generic card that was used to transfer your subscription. And it needs to be replaced with your credit card. Click the 'Send edit link' button to proceed. 

    Now it's time to check your inbox. You will receive an email with the headline shown above. Open it.

    Once you open the email, click the 'Update payment information' button. A new tab in your browser will open. 

    Click the link 'Change' under the credit card number.

    Enter your credit card information, check if Billing address is correct, and click the button 'Update card'. That's it.

    Please note that Nutrition Balance doesn’t keep your credit card information nor have access to it. All the information is securely stored on encrypted servers operated by Shopify, the world’s largest and most secure e-commerce platform.